UCC Coffee: Research

 

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What is UCC?

UCC is Japan’s largest producer of coffee and is responsible for £2bn annual sales turnover globally and 7,300 employees, including 30+ Q-graders and World Siphonist Champions. It supplies some of the world’s leading companies in retail, out of home and industrial markets and owns successful retail and out of home brands – Source

About Grand Café

Grand Café is a specific range created by UCC Coffee which is 100% traceable to its origin and fully certified to be ethically and sustainably suited to be fair-trade to the land and farmers who grow their coffee.

Vision: To be the most respected certified coffee brand in the out of home market.

Brand Concept: Promoting the social and economic benefits of certified coffee whilst providing a feel good factor and peace of mind.

Reasons to Believe: Committed to industry certifications FT, Organic and RFA; solid taste test performer; our best-selling branded product range

Brand Personality: educated/knowledgeable/travelled/down to earth/respected/direct/academic/possesses gravitas

Tone of Voice: friendly/accessible/no jargon/matter of fact

Sustainability

UCC Coffee source certified sustainable coffees from farms and cooperatives across the world, which are each 100% traceable to their origin. Their ethical credentials include, Fairtrade Rainforest Alliance and Soil Association. This in turn makes their coffee fair for growers, the environment and their customers.

UCC Coffee are also dedicated to improving their resource efficiently throughout the life cycle of production. Their packaging is part of the Comply Direct compliance shame which means that their machines are selected for their energy efficiency. They also continue to cut their carbon emissions from their roasters and fleets too.

The company select their partners and suppliers carefully who are as dedicated to the environment as UCC Coffee. Amazingly they even recycle all of their water filters through one of their partners BRITA Professional, whom have more recently achieved zero landfill status.

Target Audience

The ideal target audience are businesses who are ethically aware, this includes non-branded coffee shops, cafés, pubs, quick service restaurants and contract catering. UCC Coffee does not sell directly to consumers however, the nature of Grand Café means that it is only available to companies who comply with their corporate responsibility requirements. More recently more and more businesses are becoming aware of their impact through their buying choices and looking for a coffee that promotes sustainability in the industry.

Core Products: 

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Grand Café Rainforest 500g

Tasting notes: Chocolately, sweet, with a hint of its slow roast, gives this blend real character. Bright and balanced with citrus hints and a clean and balanced aftertaste.

The source: Colombia, Honduras, Brazil
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Grand Café Fairtrade 

Tasting notes: Deep, intense coffee with a full body and lasting taste.
The source: Colombia, Vietnam, Peru
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Grand Café Triple Certified 

Tasting notes: Rich, balanced coffee with red fruit top notes and a sweet creamy finish.

The source: Peru, Guatemala, Sumatra
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Screen Shot 2015-11-18 at 00.27.26Grand Café Fairtrade Decaf 

Tasting notes: A clean mouth feel with a hint of sweet watermelon. All the flavour but without the caffeine.

The source: Peru

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History

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“UCC Coffee UK & Ireland has been operating in the UK coffee market for over 20 years, but wehave not always been known by the same name.

In 2010, First Choice Coffee – the UK’s OOH coffee market leader – and Gala Coffee – the country’s largest retail own label roaster – merged to become United Coffee UK & Ireland and part of the United Coffee European Group.

Having operated independently, the combined strength of both businesses and ambitious growth plans, led to the transformation of United Coffee into the UK’s leading total coffee solution provider.

In 2012, United Coffee Group was acquired by UCC Holdings Co Ltd. (UCC), to create one of the top five biggest independent coffee companies in the world. Following the acquisition, United Coffee retained its identity before rebranding as UCC Coffee UK & Ireland in 2014. – Source


Real World Project: Climate Change – Workshop with Matt

Today’s session we had a workshop with Matt. We looked at what we thought makes good design and how it can have an effect on the consumers decision for purchase. After yesterdays tutorial it was a real eye opener to the rate – we as designers – should charge for our time. To more professional readers, £600-800 a day may seem reasonable, however I think our year were surprised by this. It really put into perspective how we should see ourselves as creatives. Matt asked a series of questions to help us identify what we wanted.

What do you think success looks like

For an individual, I think success is when you have a happy balance between work and social. It is when you have achieved something from your hard work, the outcome may not be the most successful, however it is your best and its about taking the time to realise this. Success is about exceeding at your goals and ambitions in life.

For a client/ business, success is having the project hit the right target audience and conveying the correct message. It goes more into profit and capitalism however for a company to survive in a globally changing market it is important to make profit from their products.

where do you see yourself 18 months from now

In 18months I would like to see myself in a financially stable position, and as previously mentioned a healthy balance of work and social. I would like my portfolio to have a collection of well-driven projects which I am proud to present to potential clients. I would also hope that my professionalism with clients has improved.

From here we wrote down 5 sentences where we would like to see ourselves in 18 months time. After we did this we had to correlate any possible barriers to these goals and how we can overcome them.

 

This way of problem solving would help lead to success if I used them to tackle client projects. An acronym called S M A R T can be used to identify and achieve goals

S pecific
M easurable
A ssignable
R ealistic
T ime related

 

Matt went on to talk about ‘The Iron Triangle’. This triangle refers to project management, from here you can only maximise two of the components at any time, however the last component won’t be strong. For example, if you want something down quick and cheap, the quality won’t be very good. Or if you want something done cheap and with good quality, it may have a long turn around.

Iron-Triangle-Qualitygoodcheapfast

 

Matt told us that for every hour you work, you will waste 20%. And so an hours work in reality will take 1hour 20mins to do.

80% work time is controlled
20% work time is wasted

“If you fill your diary, you will progressively fail.”

This week half the creative team have been absent, however this was no problem as we communicated through social media to keep them updated and where we were. We also shared our current designs and ideas which they were happy with. We allocated different design touch points such as the packaging, manual and stickers/magnets. This will be pulled together at our next meeting on Monday.

It was also a great moral boost finding out that our client is interested in taking our project further and wants to involve the student union for distribution.


Persuasion Revisited

old card collage

This week has been busy, I have revisited all of my projects to make adjustments and general improvements. With persuasion I was advised to make adjustments to the position of the card name. After some experimentation, I felt the card was to bland. Instead I worked with what I had and added a cleaner layer between the text & the image and then increased the stroke thickness on the outline of the text. This general adaption has made a huge improvement to the ShelterCard. I also worked on cleaning up the packaging and made minor improvements to the text. After making these improvements for my final review on Monday, I have ordered 2 ShelterCards to be professionally printed onto PVC card. This will allow me to inspect the quality before ordering a larger quantity.


Self Promotion Stickers

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I thought I would spice things up and make a few stickers to promote myself and my new website. They are 38mm in diameter so manipulating the text to be readable was a task. I feel my stickers are a little top heavy but drawing the attention above the centre point is more pleasant on the eyes. I have reused the same colour theme throughout my website, résumé, cover letter, Facebook & Twitter and stickers. I hope to create a business card too! My designer presence is doing it’s best!


Portfolio Building Workshop

Today, Matt did a workshop on building a digital portfolio and presence. We learnt the importance of having an online portfolio and what was expected of us within the portfolio. The purpose of an online presence is to present your work to potential employers and promote yourself within the community. It is also a useful way to collaborate with other users to get feedback on your work. Over the next few weeks I will improve my own digital presence by tightening my social account’s privacy and presenting myself in a professional manner. I will network with other users to improve my reputation and promote myself.

Questions to ask myself when creating an online presence:

Who am I? / How can I help you? / How did I get here ( Know what I know?) / Why can you trust me? / What do we share in common? It really does help to find a niche so that you can stand out and have a specific market that you can target.

It is very important to get testimonials from people you have worked with to support your reputation and experience with clients.

Your Portfolio website shouldn’t be:

  • Not a place to experiment with web design
  • Not a place to make claims that you can’t back up and can’t do
  • Don’t have a site under maintenance
  • Don’t leave it dead ( keep using it)
  • An archive for all your work (just finished best pieces)
  • Do not have a rant if you’re linked to twitter

Your Portfolio website should:

  • Have good quality images of your work
  • Have contact details easy to find
  • Be kept up to date
  • Make your skills clear
  • Links to social media
  • Include testimonials
  • Be concise when talking about work and yourself
  • Show your best stuff
  • Have a downloadable portfolio (PDF)
  • Sell yourself with your about me
  • Make sure you spell check
  • Have easy navigation over the site
  • Have a niche your aiming for

What should you consider having for an online presence

  • Responsive HTML  for cross-platform devices
  • Link to twitter / social media – on going feed showing your passion for design
  • Use your site regularly or others will loose interest
  • Make sure pages are easy to bookmark and have universal layouts
  • Make sure the platform you use if easy to update
  • Think about having a personalised domain for ease of access and memorable

Social Media and Tone of Voice

Olwen’s lecture on Social Media was really interesting and made me close all of my public accounts immediately incase a ‘lets google Ben exercise’ came up. But more seriously, what you share online can have an impact on your career and so our new project Digital Me will help me to present myself in a professional manner and to those who google me. Having the same name as an old tv show member really does help to obscure my presence but this does have its downfalls when wanting to gain a reputation as a designer. I have since bought my own domain and have began to build my online portfolio. I will reveal this in a later post. I have created a Facebook presence where others can like my profession and stay updated on my journey which is also linked to my website. I will also start using Twitter again to work on Networking and to have a live feed to my followers. My private accounts have been updated to remain private which will keep my personal and professional lives apart. I have also began creating a light-hearted profile on myself which I feel will make me unique to the other designers in my area.